1. Introduction

Welcome to HanLubes Chemicals Pvt. Ltd.

HanLubes Chemicals Pvt. Ltd. (“us”, “we”, or “our”) operates https://hanlubes.ae (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to https://hanlubes.ae and explains how we collect, safeguard, and disclose information that results from your use of our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with this Privacy Policy constitute your agreement with us (“Agreement”).

2. Definitions

1. SERVICE: The https://hanlubes.ae website operated by Han Lubes Chemicals Pvt. Ltd.
2. PERSONAL DATA: Data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
3. USAGE DATA: Data collected automatically either generated by the use of Service or from Service infrastructure itself (e.g., duration of page visit).
4. COOKIES: Small files stored on your device (computer or mobile device).
5. DATA CONTROLLER: Natural or legal person who determines the purposes and manner of processing Personal Data. We are the Data Controller.
6. DATA PROCESSORS (OR SERVICE PROVIDERS): Any natural or legal person who processes data on behalf of the Data Controller.
7. DATA SUBJECT: Any living individual who is the subject of Personal Data.
8. THE USER: The individual using our Service, corresponding to the Data Subject.

3. Information Collection and Use

We collect several types of information for various purposes to provide and improve our Service.

3.1 Personal Data

While using our Service, we may ask you to provide certain personally identifiable information (“Personal Data”), which may include:

1. Email address
2. First name and last name
3. Phone number
4. Address, Country, State, Province, ZIP/Postal code, City
5. Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing, or promotional materials. You can opt out by following the unsubscribe link.

3.2 Usage Data

We may collect information your browser sends whenever you visit our Service or access it through any device, including:

1. IP address
2. Browser type and version
3. Pages of our Service you visit
4. Time and date of your visit
5. Time spent on pages
6. Device type and unique identifiers
7. Operating system and browser details
8. Other diagnostic data

3.3 Tracking Cookies Data

We use cookies and similar tracking technologies. Examples include:

1. Session Cookies
2. Preference Cookies
3. Security Cookies
4. Advertising Cookies

You can instruct your browser to refuse cookies, but some Service features may not work.

3.4 Other Data

We may also collect data such as sex, age, date of birth, passport details, citizenship, education, employment, marital status, social security/taxpayer number, office location, and related information.

4. Use of Data

We use collected data for purposes including:

1. To provide and maintain our Service
2. Notify you about changes to our Service
3. Allow you to participate in interactive features
4. Provide customer support
5. Gather analysis to improve Service
6. Monitor usage and detect technical issues
7. Fulfil contractual obligations, billing, and collection
8. Send account and subscription notices
9. Provide news, special offers, and information unless opted out
10. Any other purposes disclosed when you provide information or with consent

5. Retention of Data

Personal Data is retained only as long as necessary for purposes outlined, legal obligations, dispute resolution, and contract enforcement. Usage Data is retained for shorter periods unless required for security or functionality improvements.

6. Transfer of Data

Your data may be transferred to and maintained on computers outside your jurisdiction, including India, where data protection laws may differ. By providing data, you consent to such transfers.

7. Disclosure of Data

We may disclose Personal Data in business transactions, to affiliates, service providers, with your consent, or as required by law.

8. Security of Data

We strive to protect your data using commercially acceptable means but cannot guarantee absolute security due to internet risks.

9. Your Data Protection Rights

For GDPR, CalOPPA, and CCPA rights, you can request access, deletion, restriction, portability, and withdrawal of consent. Contact us at hanlubesuae@gmail.com for these requests.

10. Service Providers, Analytics, Payments, Links

We may use third-party service providers for analytics, CI/CD, behavioral remarketing, and payment processing. We do not store payment card details. Links to external sites are not controlled by us.

11. Children’s Privacy

Our Service is not for children under 18. We do not knowingly collect their data. If discovered, we remove such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here and notified via email or prominent notice.

13. Contact Us

If you have any questions about this Privacy Policy, contact us at: hanlubesuae@gmail.com